Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@tidyhavenstore.co.uk. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care items. We also do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK Consumer Rights Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason. Your item must be in its original condition and packaging.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at support@tidyhavenstore.co.uk.